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Verified Reviewer
New Reviewer

Complaint

I purchased (2) tires through Amazon - as part of the purchase, I was given the option to mail direct to my house or mail to your preferred installer. I have paid for the tires. I had an appt on Jun 30 for install only no tires arrived. I have done all the work on my...
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ID
#3764292 Review #3764292 is a subjective opinion of poster.
Location
Greer, South Carolina
Pros
  • Easy to order thru amazon
Cons
  • Fail to shop orders and claim processing non-existent
Loss
$260
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Several phone calls on them sending the wrong parts and hard time getting refund after i returned items

ordered 2 hood protectors they sent the wrong ones ,after returning them both they refunded me for one saying i only sent one back ,but they were both in the same box ,after several phone calls i finally received some money back ,charging me way more than their 5% restocking fee dont do bussiness with them they SUCK

User's recommendation: DONT DO BUSSINESS WITH THEM.

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ID
#2540876 Review #2540876 is a subjective opinion of poster.
Preferred solution
full refund with no restocking fee
New Reviewer

If you don't mind getting the wrong parts & if you never a refund, shop here!

4wheelonline sent the wrong size wheels. After 10 days, 6 phone conversations with them, and repeated broken promises, I still have not received an RMA. It's clear at this point, 4 wheelonine has no intention of allowing me to return the incorrect wheels they shipped. If you don't mind getting the wrong parts & if you never ever want any chance of getting a refund, 4wheelonline is you kind of shopping experience. I should have checked and found their horrible reviews. However, I bought the wheels through Walmart.com and wrongly believed Walmart would stand behind their 3rd party retailer, they will not.
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ID
#1672473 Review #1672473 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1044
Preferred solution
Full refund
New Reviewer

Poor Service

After finally finding what I really liked I spoke with Steve the salesman. We put together a deal and ordered. They took the money right away. This was a Thursday. Monday I get a call saying the wheels I wanted someone placed an order right before mine so they were no longer in stock. So after some time we picked new wheels. After a week of no contact at all from Steve, I finally called in. He stated that the warehouse had made another mistake and they are having another issue with the wheels. At this point he could care less that we would cancel the order. I demanded a refund. I would never do business this way.
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ID
#1518025 Review #1518025 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2136
Preferred solution
Full refund
New Reviewer

Idiots and shysters

Avoid these *** at all costs. Sent me the wrong item and expected me to pay for a return until I complained to Amazon. Sent it back and after nearly a week no refund. NO help from their so called customer service Filed a claim with Amazon. In my 85 years on this planet never dealt with such a rude, incompetent anti- customer outfit in my time., Boycott this sleazy company
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ID
#1511135 Review #1511135 is a subjective opinion of poster.
Location
Boston, Massachusetts
New Reviewer

Poor customer service

Spent 1100 on a set of dropstar wheels. They have only been on my truck for a month. The finish is already wearing on two of the wheels. The wheels have a 1 year warranty on the finish. So I called 4wheelonline customer service. They said, well we don't know what you put on your wheels to make it do that. They want me to take the wheels off, send them back to them. So they can send them off to the manufacture to get credit. I sold my stock wheels because I didn't expect my wheels finish to come off after a month. And mind you I'm meticulous and have my truck professionally cleaned and it's not because of any persons wrong doing. Well, I contacted TIS wheels and thank god they have excellent customer service and are going to ship me two new wheels and ship the bad ones back. 4wheelonline wanted me to remove my wheels, and if I needed two wheels in the meantime I could purchase two more. Most ridiculous thing I've ever heard. Order from somewhere else that will take care of it's customers and not just take their money and tell them they are sol and blame it on you.
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ID
#1504970 Review #1504970 is a subjective opinion of poster.
Location
Douglasville, Georgia
Service
4wheelonline Customer Care

4Wheelonline Customer Care Review

Bad customer service. I had to file a claim with my bank to get my money refunded
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ID
#972995 Review #972995 is a subjective opinion of poster.
Service
4wheelonline Customer Care
Reason of review
Poor customer service

4Wheelonline Shipping Service Review

Ordered Rancho shocks for 2000 Silverado...they sent shocks for the previous model. I had to pay to ship the wrong shocks back and pay to ship the correct shocks. Plus they bent me over for a 25% restock charge. After many calls to customer service they still wouldn't make it right. This company SUCKS.
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ID
#968319 Review #968319 is a subjective opinion of poster.
Service
4wheelonline Shipping Service
Reason of review
Not as described/ advertised
New Reviewer

Fender Jeep Jk Review

These guys list stuff the don't have and can't get all the time. The have screwed me and many of my off roading friends let out mistake of buying from them and dealing with the hassles be a lesson for everyone to AVOID them
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ID
#870932 Review #870932 is a subjective opinion of poster.
Location
Bonaire, Georgia
Reason of review
Not as described/ advertised

4wheelonline - Defective Part Review from Valdivia, Los Rios Province

They sent me a defective part and would not take it back because I had mounted the pre-runner and then noticed the defect. I was told I should have read there return policy before installing the part. My fault here is not in failure to read the return policy but in assuming the part they had sent me was not warped. Matt the customer service manager was horribly rude and when frustrated with my questions he hung up on me. The money you save is not worth the chance at a defective part and the BS customer service.
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ID
#496126 Review #496126 is a subjective opinion of poster.
Location
Valdivia, Los Rios Province
New Reviewer

Shipped wrong part then charged restock and call tag fee

I used their website part selection tool to find the part number for ordering. The part number the selection tool indicated was the wrong part when received. I returned wrong part for exchange for correct part. Was charged for replacement until original was returned. When issued credit for returned part they deducted 15% restocking fee and a $19 call tag fee. Called the company and they refused to credit the restocking and call tag fee. Their excuse was, the online part selection tool was a link to manufacturer supplied information and not their responsibility, and if I needed assistance ordering I should have called them. They told me I needed to call the manufacturer and try to get the money from them. I told them the information was on their website so it should be their responsibility. I also told them, because they had the selection tool, I didn't know I needed assistance ordering and ordered the part number indicated by the tool. Their final position - They shipped the part I ordered period. I am responsible for restock and call tag fee. My final position - The people at 4wheelonline.com are thieves and don't care one bit about their customers or customer service.
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3 comments
#749578

If you ordered online and the shipped the exact part number you ordered then how did they ship the wrong part? Was the part shipped a different part number?

#750073
@PissedConsumer749578

Their part number selection tool had the wrong part number and caused me to order the wrong part.

#332639

Yes. These people are ***. They do this as a matter of course.

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ID
#257018 Review #257018 is a subjective opinion of poster.
Location
Conroe, Texas
Loss
$34

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